Refund policy
Return & Refund Policy
Returns
Due to the nature of tile products, all sales are considered final once an order has been processed and shipped.
Returns may be accepted within 30 days of delivery only if:
- The product arrives damaged.
- The incorrect product was received.
- The product has a manufacturer defect.
Customers must inspect all products upon delivery and notify us within 48 hours of receiving any damaged, defective, or incorrect items.
Non-Returnable Items
- Custom orders
- Special-order products
- Installed products
- Opened or used products
- Products damaged after delivery
- Orders placed in error by the customer
Refunds
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.
Order Cancellations
Orders may be canceled within 24 hours of purchase if processing has not begun. Once an order has entered production, fulfillment, or shipping, cancellations cannot be guaranteed.
Damaged Shipments
If your order arrives damaged:
- Take photos of the packaging and product immediately.
- Retain all packaging materials.
- Contact us within 48 hours of delivery.
We will work with the manufacturer or shipping carrier to resolve the issue as quickly as possible.
Contact Us
For return or refund requests, contact us through our website contact form or email support.
Disclaimer:
“Because tile colors, textures, and screen displays may vary, customers are encouraged to order samples before placing large orders. Variations in color and shade are not considered defects.”
Do not return products without prior authorization. Return instructions and the appropriate return address will be provided upon approval of a return request.